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Terms and Conditions

I confirm and agree that my account(s) and all banking transactions between me/us ("the Customer", "I", or "me", or "us" or "we") and Stellas Microfinance bank Ltd ("the Bank") shall be governed by the conditions specified below and/or the terms of any specific agreement between me/us and the Bank or where not regulated by either the conditions or such agreement, by customary banking practices in Nigeria:

  • The Bank will not establish or operate the requested account(s) unless and until it has received the required supporting documents for the account, a list of which has been provided to us and is included with this application form.

  • The Bank is hereby authorised to undertake all "Know Your Customer" (KYC) procedures specified by applicable law and /or regulations and/or Bank policies including the confirmation of our details and legal status at the appropriate government registry. We hereby authorise you to debit my/our account without further notice to me/us for the costs attendant to such KYC procedures.

  • The Bank may, without prior notice, impose or change the minimum balance requirements for my/our account(s) or alter the applicable interest rate(s) for or the charges relating to such account(s) or any of them.

  • The Bank is authorised, where the balance standing to the credit of my/our accounts is below the required minimum balance, to either amend the rate(s) of interest payable or close the account(s).

  • The Bank is authorised to transfer money from any deposit account, I/We maintain to any other account(s). I/We maintain with the Bank whose balance is below the required minimum.

  • The Bank shall, in addition to any right of set-off or similar right prescribed by law, be entitled, without notice, to combine and consolidate all or any of my/our or accounts with the bank (without any liabilities to the Bank) and/or to set off or transfer any or all amounts owed by me/us or either of us or a related party to the bank against any and all money which the bank may hold for my/our account or any other credit be it cash, cheques, valuables, deposits, securities, negotiable instruments or other assets belonging to me/us whether held on current or deposit account or otherwise and whether in Naira or any other currency (hereinafter referred to as "foreign currency")

  • The Bank shall be entitled to retain and not repay any amount whatsoever that it owed to me/us or which it holds on my/our behalf and until all amounts owed by me/us or the related party to the Bank have been repaid or discharged in full and, for so long as such amounts have not been discharged or repaid in full, the Bank shall be entitled to appropriate any amounts so owed to me/us or held on my/our behalf in or towards the payment and discharge of the amounts owed by me/us or either of us or the related party to the Bank.

    Related Party" means an entity in which the Customer is a director/shareholder; or the Customer's spouse(s), sibling(s), child/children, and/or parents; or an entity in which the Customer's spouse, sibling, and/or parent is a director/shareholder.

  • When effecting any set-off the Bank shall be entitled, at its absolute discretion, with or without notice to us to convert any Naira or foreign currency into the currency in which the amount owed was incurred at the applicable official exchange rate for the currencies in question prevailing in Nigeria at the time of such conversion.

  • I/We shall be responsible for all costs, expenses and liabilities arising from the purchase, retention and sale of investments made on our behalf by the Bank which include but are not limited to all taxes, statutory fees, duties and levies.

  • The Bank is hereby authorised, in the absence of any written instruction to the contrary, to place my/our funds in an appropriate investment (which for the purpose of this clause shall include but not be limited to investments in Commercial Paper whether guaranteed by the Bank or Otherwise) or on deposit and to renew/reinvest at maturity any investments or deposit made in my/our name(s) on the same terms and conditions that applied to such investment/deposit immediately prior to its maturity or on such other terms and conditions as the Bank may, in its absolute discretion, consider appropriate under the circumstances.

  • The Bank may, unless otherwise instructed by me/us, retain on my/our behalf, on a safe custody basis, any investment instruments issued in respect of an investment made on my/our behalf and unless otherwise specifically agreed. I/We will not have recourse to the Bank for the value or worth of such investments.

  • Where the Bank, in the absence of any previous agreement as to rate of interest and costs and charges that will apply if my/our accounts or any of them becomes overdrawn, in its absolute discretion allow us to make any drawing that results in my/our account(s) or any of them becoming overdrawn, the Bank shall be entitled to charge such rate of interest and impose such charges as, in its absolute discretion, it considers appropriate in the circumstances and I/We agree to pay such interest and charges to the Bank on demand.

  • I/We agree that where I/We give any instruction for a payment(s) that in aggregate exceed(s) the amounts standing to the credit of my/our account(s) against which payment is to be made, the Bank reserves the right to decline to carry out such instruction or where there is more than one transaction, to select the transaction that shall be executed without reference to the date of dispatch or time or receipt of my/our instructions, if the Bank in its discretion makes any such payment for which our/my account is not funded we/i confirm our obligation to repay the Bank whether or not the Bank makes a demand, any outstanding sum in addition to charges and interest accrued thereon.

  • Where I/We maintain a credit account with the Bank in any foreign currency, the credit balance of such account may be held by the Bank with any bank or financial institution it considers first rate located in any country in which such foreign currency is legal tender. Such credit balance will accordingly be subject to all laws and applicable regulations in Nigeria and in the country in which such credit balance is held and the Bank shall not be held liable if the credit balance or any part thereof becomes unavailable as a result of any of the laws and regulations to which such credit balance is subject.

  • Where any uncleared effects credited to my/our account(s) by the Bank are subsequently dishonoured and/or the Bank for any reason is required to repay to the paying banker or any other party all or any part of any amount credited to our account. The Bank will be entitled to debit my/our account(s) with the amount of such uncleared effects and/or repaid amounts plus accrued interest and applicable bank charges.

  • No failure or delay in exercising any right, power or privilege vested in the Bank by these conditions, shall operate as a waiver thereof nor shall any any partial exercise of such right, power or privilege preclude any other or further exercise thereof.

  • If any of the conditions or the provisions specified herein are invalid, illegal or unenforceable in any respect under the law the validity, legality and enforce-ability of the remaining conditions and/or provisions contained herein shall not in any manner be affected or impaired thereby.

  • Commission and charges shall be levied in accordance with the Bank's standard scale of charges in force from time to time and copies of which are available on request. The Bank reserves the right to amend its rates of interest in accordance with its standard scale of charges and/or conditions from time to time.

  • Where these conditions are signed by or on behalf of more than one person as the customer, all of such persons are bound by these terms and conditions.

  • Any communication by the Bank shall be deemed to have been made as soon as it is sent to the most recent address provided by me/us and the date indicated on the duplicate copy of such letter or on the Bank's mailing list will constitute the date on which the communication was sent. Any statement or confirmation of any transaction between me/us or either of us and Bank shall be deemed to have been examined by me/us and to be conclusive and binding unless within 10 working days from the date specified on such statement/confirmation, I/We or either of us advise the Bank in writing that an item contained therein is being disputed, whether or not such item was made in accordance with the mandate from time to time given by me/us to the Bank.

  • I/We understand and acknowledge that electronic mail, facsimile and verbal communications are insecure transmission media where I/We advise the Bank to accept the instruction in such manner, I/We however undertake to indemnify the Bank in full for any loss it may suffer or incur by reason of its honouring my/our letters, electronic mail,facsimile or verbal instructions, irrespective of whether same are erroneous, fraudulent or issued otherwise than in accordance with the mandate for my/our account(s), any and all payment instructions issued in accordance with the mandate for my/our account(s) and which bears or purports to bear the facsimile or electronic mail signature of the person(s) whose specimen signatures have been provided to the Bank by me/us. The Bank is hereby authorised to honour and to debit my/our account, for any and all payment instructions/confirmations issued or provided by me/us using a pre-agreed format for same which may include but is not limited to oral or written instructions/confirmations and where given orally such oral instruction may, if previously agreed involves the use of specific password(s) and when given in writing may, be given by letter, facsimile or electronic mail.

  • I/We hereby authorise the Bank to debit my/our account with the cost incurred in respect of the issuance of the cheque book(s) for the above account.

  • I/We hereby affirm that I/We are aware that it is a crime under the laws of the Federal Republic of Nigeria, to issue cheques without sufficient funds in my/our account in the value of my/our account in the value of my/our cheques and I/We hereby undertake to bear all consequences and/or liabilities arising from my/our instructions to the Bank to pay on cheques drawn on my/our account where such account is not sufficiently funded with the value of my/our cheques.

Electronic Banking

We confirm and agree that the following terms and conditions shall govern my/our electronic banking transactions with the Bank. The following terms and conditions shall govern the banks e-Banking services.

1. Definitions

  • "Customers" means a customer of the bank who has or operates an account with the bank and is named in the application form. Where two individuals are named, either or both of them are customers.

  • "The bank" means Stellas Microfinance Bank Ltd.

  • "Card" means Stellas Microfinance Bank Ltd Cash Plus Card issued to customers.

  • "Card holders" means a customer who has been issued a Stellas Microfinance Bank Ltd electronic card. The card is the property of the Bank and will be returned unconditionally and immediately to the bank upon request by the Bank."

  • "Service" means the Stellas Microfinance Bank Ltd internet Banking, Automatic Tellering and other service delivery channels.

  • "Access code, Pass code, Username and Password" means the enabling code with which you access the system for the service and which is known to you only.

  • "Account" means a current or savings account or the other account maintained with the bank at any of the bank's branches in Nigeria.

  • "PIN" means the Personal Identification Number.

  • "ATM" means Automated Teller Machine that dispenses cash to account holders via the use of debit/credit cards or accept cash deposits.

  • "Cash Plus Card" means the card used by a customer for initiating transactions on the various electronic payment channels e.g. ATM, POS, and Internet.

  • "Secure Messages Facility" means the facility within the e-Banking Service that enables the client to send electronic messages ( e-mail, SMS) to the Bank, including and without limitation free format messages, or instructions to make payments, request for cheque books, Bank drafts or the purchase or sale of securities and interests in mutual funds.

2. The service allows the customers to give the Bank instructions by use of:

a. Telephone, ATM, PIN, Password, Access code, Username and secure message (e-mail, SMS, internet banking) or the following

  • Obtain information regarding customer's balances as at last date of business with the Bank.

  • Obtain information with regards to any instrument in clearing or any balance standing in the customer's account as at the last date of transaction on the customer's account.

  • Authorise the Bank to debit customer's account to pay specified utility bills such as NITEL, PHCN, WATER RATE and/or any other bills as specified by the customer subject however to availability of such bill payment under this service.

  • Authorise the bank to effect a transfer of funds from the customer's to any other accounts with the Bank.

  • Authorise the Bank to effect/stop payment order.

  • Authorise the Bank to debit customer's account and load same into a designated card.

  • On receipt of instruction, the Bank will endeavor to carry out the customer's instruction promptly, except in the event of any unforeseen circumstances such as Act of God, Force Majeure and other causes beyond the Bank's control.

b. On receipt of instruction, the Bank will endeavor to carry out the customer's instruction promptly, except in the event of any unforeseen circumstances such as Act of God, Force Majeure and other causes beyond the Bank's control.

3. Before the service can avail any customer, he/she must have anyone or a combination of the following.

  • An account with the blank & (ii) a valid email address

  • A Pass code, Access code, Username, Password or token authentication.

  • A Personal Identification Number "PIN"

  • Valid GSM/ Landline Number.

4. The Pass code/Access code/Password/E-mail Security. The Customer understands that his/ her Pass code, Access code/Password E-mail is used to give instructions to the bank and accordingly undertakes.

  • That under no circumstance shall the Pass code, Access code/Password be disclosed to anybody.

  • Not to write the Pass code/ Access code/ Password in an open place in order to avoid third party access.

  • The customer instructs and authorises the bank to comply with any instructions given to the bank or through the use of the service.

  • Once the Bank is instructed by means of the customer's Pass code/Access code and PIN the bank is entitled to assume that those are the instructions given by the customer and to reply on same.

  • The customer's Pass code must be changed immediately it becomes known to someone else.

  • The Bank is exempted from any form of liability whatsoever for complying with any or all instruction(s) given by means of the customer's Pass code/ Access code if by any means the Pass/Access code becomes known to a third party.

  • Where a customer notifies the bank of his intention to change his Pass code/Access code arising from loss of memory of same, or that has come to the notice of a third party, the bank shall, with the consent of the customer, delete same and thereafter allow the customer to enter a new Pass code/Access code PROVIDED that the Bank shall not be responsible for any loss that occurs between the period of such loss that occurs between the period of such loss of memory of the Pass/Access code or knowledge of third party and the time the report is lodged with the Bank.

  • Once a customer's Pass code/ Access code is given, it shall be sufficient confirmation of the authenticity of the instruction given

  • The customer shall be responsible for any instruction given by means of the customer's Pass code/Access code. Accordingly, the bank shall not be responsible for any means of the customer's Pass code/Access code.

5. Customer's Responsibilities.

  • The Customer undertakes to be absolutely responsible for safeguarding his user name, Access code/ Pass code, PIN, Password, and under no circumstance shall the customer disclose any or all of these to any person.

  • The bank is expressly exempted from any liability arising from unauthorised access to the customer's account and/or data as contained in the bank's records via the service, which arises as a result of inability and/or otherwise of the customer to safeguard his PIN, Pass code/Access code and/or password and/or failure to log out of the system completely by allowing on screen display of his account information.

  • The bank is further relieved of any liability regards breach of duty of secrecy arising out of customer's inability to scrupulously observe and implement the provisions of clause 4 above, and/or instances of breach of such duty by hackers and other authorised access to the customer's account via the service.

6. Under no circumstances will the bank be liable for any damages, including without limitation direct or indirect, special or consequential damages, losses or expenses arising in connection with the service or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation, transmission, computer virus or line of system failure, even if the bank or its representatives thereof are advised of the possibility of such damages, losses or hyperlink to the other internet resources are at the customer's risk or line of system failure, even if the Bank or representatives thereof are advised of the possibility of such damages, losses or hyperlink to other internet resources are at the customer's risk.

7. . Copyright in the cards and other proprietary information relating to the service including the screens displaying the pages and in the information and material therein and agreement, is owned by the Bank.

8. For the benefit and security of our customers and to comply with applicable laws, we have a few mandatory guidelines that we call "rules of the road". Conduct that violates the rules of the road's grounds for termination of this services and the bank for whatsoever reason vary these terms and conditions. For this reason, the customer undertakes to:

grounds for termination of this services and the Bank for whatsoever reason vary these terms and conditions. For this reason, the customer undertakes to:

  • Provide accurate information. Agree to provide true, accurate and complete

  • Information about yourself as requested in our registration/ account opening forms and the customer agree not to misrepresent his/her identity or information, which may include user names. Password or other access devices for such accounts.

  • Obey the law, Customer agrees not to use the service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, or obscene, or that infringe the right of others.

  • Restrictions on commercial use or resale, Customer's right to use the service is personal therefore customer agrees not to assign or make any commercial use of this service.

  • Proprietary rights. The customer acknowledges, and agrees that the bank own all rights to information relating to the service including their website and the content displayed on the site. The customer is only permitted to use this content as expressly authorised by the service. Customer may not copy, reproduce, distribute, or create derivative work from this content. A violation of any of the rules (i-iv) is a ground for discontinuation of the service with the bank.

9. The Bank shall not be responsible for any electronic virus that the customer may encounter in course of making use of these services rules of the Road. Disclaimer of warranties.

10. The customer expressly understands and agrees that the use of the service is at his own sole risk. The service is provided on an as is "available" basis. The Bank expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. The Bank makes no warranty that:

  • The service will meet customer's requirements.

  • The service will be uninterrupted, timely, secure, or error free.

  • The results that may be obtained from the use of the service will be accurate or reliable.

  • The quality of any products, services, information or other material purchased or obtained by the customer through the service will meet your expectations.

  • Any errors in the technology will be corrected.

12. Any material downloaded or otherwise obtained through the use of the service is not responsible for any damages to customer's computer system or loss of data that result from the download of any such material. No advice or information, whether oral or written, obtained from customer from us or through or from the service will create any warranty not expressly stated in these terms.

13. Customer agrees that the bank will not be liable for any liability. Whether direct, indirect incidental, special, consequential or exemplary damages, including but not limited to damages for the loss of profits, goodwill, use or other intangible losses, even if we have been advised of the possibility of such damages, resulting from.

  • The use or the inability to use the service.

  • The cost of getting substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transaction entered into through or from the service.

  • Unauthorised access to or alteration of transmission of data

  • Statements or conduct of anyone on the service, or

  • any other matter relating to the service.

14. Indemnification, except when caused by the bank's intentional misconduct or gross negligence, customer agrees to protect and fully compensate the bank and its affiliates and service provider from any/ and all third party claims, liability damages, expenses and costs (including but not limited to, legal fees) caused by or arising from customer's use of the service violation of the terms or infringement, by any other user of customer's account of any intellectual property or other right of anyone.

15. Service changes and discontinuation. The Bank reserves the right to change or discontinue, temporarily or permanently, the service at any time without notice in other to maintain the security and integrity of the service the bank may also suspend customer's access to the service at any time without notice. Customer agrees that the Bank will not be liable to the customer or any third party for any modification or discontinuation of the service.

  • The Bank shall not be considered an agent or other legal representative of the customer for any purpose by reason of this agreement and/or any other party whom the customer is using this service to pay.

  • This agreement cannot be changed by the customer nor any of the Bank's right caved unless the Bank agrees in writing or customer continues using the service following receipt of notice of any changes proposed by the Bank.

  • This agreement is personal to the customer and the customer shall not assign it to anyone.

  • All notice to the customer shall be in writing via the address the customer has provided to the bank, all address the customer has provided, to the bank, all notices to the bank must be made in writing sent to the bank's address.

  • The bank and the customer shall be an independent contractor, and nothing contained in this agreement shall be deemed to create any association, partnership, joint venture or relation of principal, agent or master and servant, employer or employee between parties.

  • If any of these terms is held unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of parties with the other provisions remaining in full force and effect.

  • The laws of the Federal Republic of Nigeria "shall" apply to this agreement.

Credit Bureau

  • The customer acknowledges that the bank consults with various credit bureau and reference agencies, and may be required to disclose the customer's information to these credit bureaus for the purpose of conducting checks on the Customer. The customer hereby irrevocably and unconditionally grants his/her its account(s)/transaction(s) with the bank, to such credit bureau and reference agencies whether based locally or abroad, including information on the customer's directors and other personnel, transactions and conduct on the customer's account together with details of any non-payment or delayed payments as the bank may deem necessary. The consent herein given discharges the bank from all liabilities, claims, and damages for such disclosure made by the bank to any credit bureau pursuant to the consent herein granted.

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